Using the network
- How much does it cost to charge at Shell Recharge locations?
- What is a community by Shell Recharge charge point?
- How many public charging points in the UK?
- What are roaming partners and what is the connection to the Shell Recharge network?
- Are the tariffs shown for public charging including or excluding VAT?
- How many charge points does Shell have?
- How do I charge with ubitricity lamp post charge points?
- What are lamppost and bollard charging posts?
- Which charge point operators can I charge with using the Shell Recharge card and app?
- Where can I find free public charging?
- For which cards do the flat rates apply?
- How do CPOs and MSPs work together?
- How do you find Shell EV charging stations?
- When can I reach Shell Recharge Solutions?
- So a charge point is the same as an EVSE?
- What is a charge point?
- Which electric and plug-in hybrid brands are Shell Recharge points compatible with?
- Where can I see what the estimated charging costs are?
- What is an operational charge point?
- How many countries does the Shell Recharge network operate in?
- What is a Shell Recharge operated charge point?
- If I need help using a charge point, who can I contact?
- How do I pay for charging my EV on the public network?
- What is the difference between charging with Shell and other charge points in the network?
- Where can I charge my electric car?
- Who can I call when a public charge point isn’t working?
- How do I access the charge network?
- How can I issue the publication of my charge points in account.shellrecharge?
- I have multiple charge cards in my account, will I have different invoices for each charge card?
- When do I get billed for the charge I have used?
When can I reach Shell Recharge Solutions?
We provide 24/7 emergency phone support for technical inquiries, they can be reached by phone at +44 (0)20 3868 1036. Technical queries include technical problems or malfunctions at a private or public charge point, in the app or charge card.
Our sales, installations, finance, and customer service departments can be reached by phone on weekdays from 09:00 - 17:30.
Our sales, installations, finance, and customer service departments can be reached by phone on weekdays from 09:00 - 17:30.
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Still have questions?
We provide 24/7 emergency phone support for technical queries. Plus you can reach our customer service departments by phone on weekdays from 09:00 - 17:30.
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