This policy gives you more information on how we, Shell EV Charging Solutions B.V. (“Shell Recharge Solutions”), use cookies. We use the term “cookies” to refer to cookies and other similar technologies covered by the EU Directive on privacy in electronic communications.
A cookie is a small data file stored on your computer or mobile device by your browser. The cookie allows the website to "remember" your actions or preferences over time. Most Internet browsers support the use of cookies. However, you can set your browser to always decline certain types of cookies or specific cookies. Besides that, you can delete cookies at any time. More on how that works later.
When you use our website, we use cookies but also other techniques, such as local storage, web beacons, pixels and JavaScript, to store data in your browser and to gather data. We use the information gathered through these other techniques to learn more about how you use our website. Because they work similar as regular cookies, we use ‘cookies’ as collective term in this cookie policy.
We use cookies to ensure that the website functions properly, such as displaying an image in the right place. Another example is cookies that remember your language or preferences, so you don't have to make these choices over and over again when you return to our website(s). These types of cookies are called functional cookies. These cookies are necessary for a proper functioning website, which is why we do not ask for your consent. We also use cookies that give us insight into how you use our website. These cookies generate information about how long you stay on our page, for example. With your permission, we also use cookies that make it possible to show third-party content, such as a video on YouTube or cookies that make it possible to tailor the advertisements shown to your preferences. In the sections below, we explain in more detail the difference between the different types of cookies and what this means for you.
We use both first-party and third-party cookies on our website. Our own cookies are called 'First Party Cookies' because we set and manage them from our own domain when you visit our website. The cookies we do not set or manage our own are called 'Third Party Cookies'.
First-party cookies are cookies issued from the shellrecharge.com domain that are used to identify language and location preferences, remember your cookie preferences, and for basic site functionality like the ability to order products and services. For some functionalities or features on our websites, we use third-party providers, for example when you visit a page with embedded videos from, or links to, YouTube. These videos or links (and other content from third-party providers) may contain third-party cookies. We encourage you to consult the privacy policies from these providers for information on how they use their cookies and what information they collect and process from you.
Session cookies are temporary cookies that are used to remember you during the course of your visit to the website. They expire when you close the web browser.
Persistent cookies are used to remember your preferences within the website. They remain on your desktop or mobile device even after you close your browser or restart your computer, up until the moment you delete your browser history. After the expiry of the retention period of these cookies, as listed in the cookie overview below, these cookies will automatically be deleted. We use these cookies to analyse user behaviour to establish visit patterns so that we can improve our website functionality for you and others who visit our website(s). These cookies also allow us to serve you with targeted advertising and measure the effectiveness of our site functionality and advertising.
Cookies and ad technology, such as web beacons, pixels, and (anonymous) ad network tags, help us serve relevant ads to you more effectively. They are divided into the categories 'Personalisation' and 'Advertising and social media cookies'. They also help us collect aggregated audit data, research, and performance reporting for advertisers. Pixels enable us to understand and improve the delivery of ads to you, and know when certain ads have been shown to you. Since your web browser may request advertisements and web beacons directly from ad network servers, these networks can view, edit, or set their own cookies, just as if you had requested a web page from their site. Although we do not use cookies to create a profile of your browsing behaviour on third-party sites, we do use aggregate data from third parties to show you relevant, interest-based advertising on our websites. At least, if you have given us your consent to do so. We do not provide any personal information that we collect to advertisers. By changing your cookie settings, and withdraw your consent, you can control whether the ads you see are tailored to your preferences or not. However, disabling these cookies does not mean that ads will no longer be visible, they only will no longer be personalised to your preferences.
The cookies we may store during your visit to our website is up to you. The only exception is for essential cookies, these are always stored to ensure proper functioning of the website. The use of these essential cookies has no adverse impact on your privacy. You can change your choice at any time by clicking on the cookie icon in the left bottom corner of the screen. If you reject the use of cookies, you will still be able to visit our websites but some of the functions may not work correctly. For example we will not be able to show you a YouTube video if you reject these third-party cookies. You may also visit allaboutcookies.org for details on how to delete or reject cookies and for further information on cookies generally. By using our website without deleting or rejecting some or all cookies, you agree that we can place those cookies that you have not deleted or rejected on your device.
Essential cookies are required for optimal operation of our website, and cannot be configured. They are necessary for us in order to be able to offer you the key functions of the website, like for example remember the language used, remember you have agreed to (or refused) this site’s cookie policy, authentication and account access, ordering products and services, and secure our website against any attempted fraud.
Privacy statement: Shell Recharge Solutions
| Cookie | Expires after |
|---|---|
| NEXT_LOCALE | 400 days |
| _SRS_cookie_consent | 180 days |
| pa_privacy | 13 months |
Purpose: Google Tag Manager is our tag management solution that loads essential and other scripts on the page, and sends data to the tools mentioned on this page. An example of an essential script is our cookie permission banner. Google Tag Manager is implemented in such a way that no personal data (incl. IP address) is shared with Google.
What is being shared? Google Tag Manager does not share data with third parties
Privacy statement: Google
Purpose: Recruitee allows us to display our open vacancies on our website(s), and allow visitors to apply online to a vacancy.
What is being shared? Recruitee does not share data with third parties
Privacy statement: Recruitee
Purpose: Piano Analytics measures how the website is used, for example which pages are used, or which pages give an error message. We use this knowledge to improve our website. Using this cookie has no impact on your privacy.
If cookies for 'Analytics' are accepted, we use Piano Analytics cookies to recognise visitors/customers. We use this information to link different customer visits. We also use this information to improve our processes, for example after a customer contact on the website. We use this knowledge to improve our website and services. No data is exchanged with third parties.
What is being shared? Piano does not share data with third parties
Privacy statement: Piano.io
| Cookie | Expires after |
|---|---|
| _pcid | 13 months |
| _pctx | 13 months |
| pa_user | 13 months |
| pa_privacy | 13 months |
Purpose: Salesforce Marketing Cloud is used to keep track of the pages you view and synchronise your profile across multiple website visits. Upon login or submitting a form, encrypted personal data is exchanged with Salesforce Marketing Cloud. In Salesforce Marketing Cloud your profile is combined with CRM data from other contact channels like email and customer service. This allows us to show you relevant advertisements and offers on our websites, via email and our personal sales channels. We also use this data to conduct appropriate marketing campaigns via the various campaign resources such as the website, display advertising networks, social media, email and personal sales channels.
What is being shared? Salesforce shares encrypted data with third parties
Privacy statement: Salesforce EMEA
| Cookie | Expires after |
|---|---|
| _sfid_**** | 400 days |
Purpose: Salesforce Service Cloud offers functionality that allows our website visitors to chat and retrieve relevant information from the chatbot. This uses cookies to allow visitors to navigate from one page to another while they continue to chat on our website.
What is being shared? Salesforce Service Cloud does not share data with third parties.
Privacy statement: Salesforce EMEA
| Cookie | Expires after |
|---|---|
| force-stream | 3 hours |
| BrowserId_sec | 300 days |
| sfdc-stream | 3 hours |
| LSKey-c$CookieConsentPolicy | 300 days |
| language | Browser session |
| CookieConsentPolicy | 300 days |
| persist:primary | Does not expire |
| snapinsPc | Does not expire |
| snapinsPageTime_0 | Does not expire |
| snapinsPage_0 | Does not expire |
| snapinsStart | Does not expire |
| lightningOutDelegateVersion | Does not expire |
Purpose: Doubleclick Floodlight cookies enable us to determine the number of visitors from our display and video advertisements served on Google or other platforms via Doubleclick. It also helps us understand if these visitors complete certain actions on our website(s). Doubleclick uses these cookies to understand the content with which you have engaged on our website(s) so they may subsequently deliver targeted advertisements to you.
What is being shared? Google shares data with third parties
Privacy statement: Doubleclick
| Cookie | Expires after |
|---|---|
| id | 2 years |
| IDE | 2 years |
| DSID | 30 days |
| _gcl_au | 90 days |
| 1P_JAR | 30 days |
| AEC | 180 days |
| APISID | 400 days |
| CONSENT | 400 days |
| HSID | 400 days |
| NID | 200 days |
| SAPISID | 400 days |
| SID | 400 days |
| SIDCC | 1 year |
| SSID | 400 days |
| __Secure-1PAPISID | 400 days |
| __Secure-1PSID | 1 year |
| __Secure-1PSIDCC | 400 days |
| __Secure-3PAPISID | 400 days |
| __Secure-3PSID | 400 days |
| __Secure-3PSIDCC | 1 year |
| __Secure-ENID | 400 days |
Purpose: Google Search Ads cookies help us to track the number of visitors who come to our website through Google search advertisements. It also helps us understand if these visitors complete certain actions on our website(s). Google uses this information to understand the content you engage with on our website(s), which allows them to show you relevant advertisements that match your interests.
What is being shared? Google shares data with third parties
Privacy statement: Google
| Cookie | Expires after |
|---|---|
| id | 2 years |
| IDE | 2 years |
| DSID | 30 days |
| _gcl_au | 90 days |
| _gcl_dc | 90 days |
| 1P_JAR | 30 days |
| AEC | 180 days |
| APISID | 400 days |
| CONSENT | 400 days |
| HSID | 400 days |
| NID | 200 days |
| ANID | 13 months |
| SAPISID | 400 days |
| SID | 400 days |
| SIDCC | 1 year |
| SSID | 400 days |
| __Secure-1PAPISID | 400 days |
| __Secure-1PSID | 1 year |
| __Secure-1PSIDCC | 400 days |
| __Secure-3PAPISID | 400 days |
| __Secure-3PSID | 400 days |
| __Secure-3PSIDCC | 1 year |
| __Secure-ENID | 400 days |
Purpose: LinkedIn cookies enable us to determine the number of visitors from our advertisements served on LinkedIn. It also helps us understand if these visitors complete certain actions on our website(s). LinkedIn uses these cookies to understand the content with which you have engaged on our website(s) so they may subsequently deliver targeted advertisements to you. These cookies also allow visitors to share content from our website(s) on to their LinkedIn profile.
What is being shared? LinkedIn shares data with third parties
Privacy statement: LinkedIn
| Cookie | Expires after |
|---|---|
| lang | Browser session |
| lidc | 1 day |
| bscookie | 2 years |
| ln_or | 1 day |
| bcookie | 1 year |
| UserMatchHistory | 30 days |
| li_gc | 6 months |
| AnalyticsSyncHistory | 30 days |
Purpose: We embed videos or insert links to videos from YouTube on our website(s). When opening a page with content embedded from or linked to YouTube, the visitor may be presented with cookies from YouTube.
What is being shared? YouTube shares data with third parties
Privacy statement: YouTube
| Cookie | Expires after |
|---|---|
| VISTOR_INFO1_LIVE | 1 year |
| YSC | Browser session |
| IDE | 2 years |
| DSID | 30 days |
| 1P_JAR | 30 days |
| AEC | 180 days |
| APISID | 400 days |
| CONSENT | 400 days |
| DEVICE_INFO | 6 months |
| HSID | 400 days |
| NID | 200 days |
| OTZ | 20 days |
| SAPISID | 400 days |
| SID | 400 days |
| SIDCC | 1 year |
| SSID | 400 days |
| __Secure-1PAPISID | 400 days |
| __Secure-1PSID | 1 year |
| __Secure-1PSIDCC | 400 days |
| __Secure-3PAPISID | 400 days |
| __Secure-3PSID | 400 days |
| __Secure-3PSIDCC | 1 year |
| __Secure-ENID | 400 days |