Access Europe’s largest and ever-expanding charging network
Get the app
Leave range anxiety behind and hit the open road. Our app map shows you all the nearest charge points for your journey. Find useful information for each one and even start and track your charging sessions. Only through our app.
Your charge point includes a standard charge card, so you can access Europe’s largest charge network through the same account.
Frequently Asked Questions
Charging on our network is super easy. Simply plug in your EV, swipe your charge card or the app, and the charging starts.
Charging tariffs differ per charge point and location. Find the specific charge point in the app to view pricing information.
Look it up in the app! Once you’ve navigated to a specific charge point, you can immediately see its availability.
All your charging sessions are bundled and converted into one invoice, regardless of where you charge. You’ll pay the total bill in your own currency.
Please refer to the Shell Recharge app to plan your journey beforehand. There are also colours that indicate the following:
Green – Available
Blue – Occupied
Red – Out of Service
Grey – Unknown
If you have a lease card, your lease company may send you a bill for charging abroad afterwards. We recommend checking this with your lease company prior to travel. If you have a private charge card you can charge abroad as long as your bank account details are connected to the card.
Unless you are sure that it is a public charge point, we do not recommend it. Please check with the provider to verify.
Yes, you can but it's not recommended to use the charge points without information. Always check your Shell Recharge app for available charge points.
The Shell Recharge app and charge card give you access to over 275,000 charge points throughout Europe. This is made possible due to different charge point operators supporting ‘interoperability’, which works very similarly to using your mobile phone whilst abroad. However, not all charge point providers are part of this ‘interoperability network’ which is why you won’t have access to all charge points. If charge point operators enable interoperability in the future, they will automatically be shown in the app.
Yes you do. This will all be visible in your monthly invoices. For example if you charged in three countries then you will receive three invoices.
Please log in to your account and navigate to the piggy bank icon. Here you can find up to 3 months worth of historic invoices.
There are a few possible reasons:
Your card may not be activated. Open the app, navigate to the main menu and click on "charge cards". Here you can check the status of your card. If there is a tick next to the card number and it says public charging then your card is good to go. Otherwise, please see FAQ on how to activate a card.
The charge point’s RFID reader may not have read your charge card properly. Although the reader is very precise, it can miss-read if the card is tapped too quickly. If your card is not recognised, try moving the charge card across the reader slowly and changing the distance between the card and the reader. This works in the same way as contactless payments via bank cards. To avoid the wrong card being read, we recommend taking your charge card out of your wallet when you want to start or end a charge session to avoid “card clash”.
If you have tried all of the above and it still isn’t working please contact the charge point operator.