Who can benefit from the Shell GO+ promotion?
Shell Recharge customers in the United Kingdom with active accounts can benefit from the Promotion.
How can I claim the promotion?
The promotion can be claimed and redeemed via the Shell Recharge app. To activate the Promotion, please open the Shell Go+ Mobile app, go to “My Card” and note down your unique digital barcode. Enter this number in the “Rewards & Partnerships” section of the Shell Recharge app.
Where can I use the discounted charging promotion?
Once the Promotion is activated, you can charge with 30% discount at the participating locations in at Shell Recharge rapid and ultra-rapid chargers at Shell service stations. Waitrose supermarket sites, ubitricity charge points and other charge points in the roaming network are not included in the promotion.
I am having trouble accessing my Shell Go+ account – where can I get support?
You can contact the Shell Go+ customer support team here.
I am having trouble redeeming the offer within the Shell Recharge app – where can I get support?
You can contact the Shell Recharge customer support team here.
What is the duration of the promotion?
The Promotion will be valid for 3 months starting from the date you activate it. The duration of the activated Promotion will be visible in the app during this period. Just bear in mind the promotional period ends at midnight on August 31st 2022, so you’ll need to connect your account by June 1st 2022 to benefit from the full 3 months.
How can I locate charging stations on Shell Recharge rapid charging network?
Details of the Participating Service Stations are available in the Shell Recharge app when ‘Shell Recharge stations’ filter is applied to display rapid chargers at Shell Recharge locations on the map. “Shell Recharge in Partnership with Osprey” charging stations are not participating service stations for the purpose of this Promotion. Please note that the discount will not be visible on the charger preview screen for locations that are not participating in the Promotion.
Is this promotion applicable to other countries aside from the UK?
This Promotion is only applicable to participating Shell Recharge locations, for customers in the United Kingdom. To find your nearest participating Shell Recharge location you can filter in the Shell Recharge app.
Can I use my charging discount in the entire network across Europe?
The Promotion is only valid at participating Shell Recharge locations in the United Kingdom. To find your nearest Shell Recharge location you can filter in the Shell Recharge app.
Where can I see the 30% discount applied?
Once the Promotion is activated, the updated price including the discount will be visible on the charge point preview screen and charge point more information screen. The discounted price will also be visible in the summary screen after the charging session and details will be included in your monthly invoice.
Why do I need a physical card to use the Shell Recharge app?
We believe payments should be simple and stress free – regardless of where you charge and with who you charge.
The main reasons we also provide a charge card are:
Whilst Shell Recharge rapid chargers support the ability to start and stop a charge from the Shell Recharge app, not all charge point operators on the network have this enabled yet, but you can still use the Shell Recharge card in these cases.
We also know that mobile phone reception can sometimes be patchy in certain areas of the country.
This is why we have also provided a physical charge card to give you 100% coverage of the network and also a backup method of payment when contactless or app payment is not available.