Shell Recharge Solutions for installers
There will be no changes for our installation partners besides of the legal entity name changes in our contract and billing information.
There will be no changes for our reseller partners besides of the legal entity name changes in our contract and billing information.
Yes, your Local Operations contacts will remain the same. Office addresses remain as well. - Email addresses will change to @shellrecharge.com. The switch will be seamless for you and any emails sent to the previous @newmotion.com address will still be received in the interim.
Yes, you will continue to have access to the Installer App and to chargeportal.thenewmotion.com will remain with your existing credentials. A new version of the Installer App will be released with the updated branding and you will need to update it to see these changes.
No, you will not be required to recertify onto the installer training academy.
Yes, all will be made available onto the new Shell Recharge website. Quick Installation Guide, Extended manuals and how-to-install videos will also be available as well as out of sales Charge Point Manuals that will remain available in the archive section.
By operating as one brand, with one voice, we aim to deliver a seamless brand experience whatever our customers’ e-mobility needs and regardless of their location. By delivering a shared mission and voice, we will make it simple for customers to interact with us and empower ourselves to scale at speed, taking advantage of the phenomenal growth in our sector.
The product portfolio will be simplified. The EV charging app has been merged with the Shell Recharge app, where functionalities are the same. Other than that and branding updates, there are no immediate changes to products.
The rebranding will not have any impact on NewMotion charge points already out in the field nor will it affect the functionality of our products.
By offering a seamless brand experience across our global charging offering we aim to make EV charging easier and more accessible for everyone. Shell Recharge Solutions will benefit from NewMotion’s expertise in home charging and roaming services and Greenlots’ expertise in charging networks and fleet services. Together with Shell Recharge’s rapid public charging network, this will create a simpler EV charging offering. By combining knowledge across Shell’s EV charging businesses, we will be best placed to deliver new and improved solutions at a faster rate.
No, this will not interrupt charging services.
The rebrand will not require any action from our customers. Our partners will receive a toolkit with additional information on the next steps and materials in advance of the rebrand.
No. NewMotion and Greenlots will continue as separate legal entities.