When you buy a charge point for the first time, you can organise the configuration by setting up, account.shellrecharge.com. Click on register here and fill in your details. Afterwards you will receive an email with a link, when clicking on that you will be able to activate your account by setting up a password.

Visit this page to learn how to find and add the serial number of your charge point to your personal account.

If you have forgotten your password, you can obtain a new one by requesting a reset link. You can find this option by clicking on the triangle next to the login button.

Any issues obtaining this link? No problem! Please contact customer support at customerservice@shellrecharge.com and they will happily send the reset link manually.