Adhoc charging for EV drivers
Ad-hoc charging is only possible if the charge point has a QR sticker placed on it.
If a sticker is present, follow the below steps:
Scan the QR code on the sticker with your mobile camera or type in the URL tnm.iol / … in the browser.
Enter your credit card information and start charging.
Press the 'Stop charging' button when you want to stop charging.
Yes. In the United Kingdom, you can use Shell Recharge charge points ad-hoc, without being in possession of a charge card. You can easily start charging by scanning the QR sticker on the charge point and pay for charging online with VISA Card or MasterCard.
Scan the QR code again with the same phone. The web page opens automatically and you can stop the loading process.
Yes. Shell Recharge Solutions handles your credit card information with care and meets all requirements of the PCI Security Standards Council (www.pcisecuritystandards.org). Your credit card information will not be stored or processed by Shell Recharge, but we will process the payment via our partner Ayden. Ayden is a world-leading payment platform and is subject to stringent controls by the PCI Security Standards Council.
Since the ad-hoc charging process is more complicated than normal charging via a charge card, we charge a small surcharge of 10% in addition to the normal charging tariffs. Do you want to charge cheaper? Then we recommend that you request a free charge card!
Once you start charging, we reserve £10 on your credit card to make sure the credit card is valid. As soon as you finish charging, the £10 will be cancelled and the actual charge will be charged.
Unfortunately this is not possible at the moment. We are exploring the possibility of possibly offering this service in the future. At the moment, the payment is only documented via your VISA or MasterCard billing.
Scan the QR code with your mobile phone. The page will not load, but do not close it. Go to a point where you have internet connection and refresh the page to reload it. Follow the instructions on the screen (as described above).
Adhoc charging for charge point owners
Each charge point must be provided with a sticker that has an individual scannable QR / NFC code. For each individual charge point an individual sticker is needed. These QR / NFC stickers are provided to you by Shell Recharge.
Order your QR stickers for ad-hoc charging.
Shell Recharge sends you a label with individual QR code per charge point. You get a clear overview of which sticker is coupled to which charge point (differentiated by means of identification number / ID).
Stick the stickers with the individual code to the respective charge points.
EV drivers can, as usual, charge with the charge card. Electric motorists who do not have a charge card can scan the QR code with their smartphone, charge it ad-hoc and pay for it.
EV drivers can, as usual, charge with the charge card. EV drivers who do not have a charge card will scan the QR code on the sticker with their smartphone and follow the instructions to charge and pay directly.
No, you are not obliged to publish your charge points and make them available for guest use. This is your own decision. As soon as you publish your charge points and allow the use of third parties, they must enable ad-hoc charging.
Log in with your user account at account.shellrecharge.com.
Select the "Charge points" icon.
Open the detail information of the respective charge points.
Select or deselect "Publish my charging location."