Promotions
Promotion
Who can benefit from the promotion?
Shell Recharge customers in the United Kingdom with active accounts can benefit from the promotion.
How can I claim the promotion?
The promotion can be claimed and redeemed via the Shell Recharge App. To activate the promotion, please open the Shell Recharge app, navigate to Rewards and Partnerships, and click Activate.
I am having trouble redeeming the offer within the Shell Recharge app – where can I get support?
You can contact the Shell Recharge customer support team here.
What is the duration of the promotion?
You can activate the promotion at any time between 00:00 on 29th September 2022 and 23:59 on 13th October 2022. The promotion will be valid for 30 days starting from the date you activate it. The duration of the activated promotion will be visible in the app during this period.
Where can I use the discounted charging promotion?
Once the promotion is activated, you can charge with 20% discount at Shell Recharge rapid & ultra-rapid charge points at participating Shell stations.
How can I locate charging stations on Shell Recharge rapid charging network?
Details of the Participating Service Stations are available in the Shell Recharge App when ‘Shell Recharge stations’ filter is applied to display rapid chargers at Shell Recharge locations on the map. “Shell Recharge in Partnership with Osprey” charging stations are not participating service stations for the purpose of this promotion. Please note that the discount will not be visible on the charger preview screen for locations that are not participating in the promotion.
Is this promotion applicable to other countries aside from the UK?
This promotion is only applicable to participating Shell Recharge locations, for customers in the United Kingdom. To find your nearest participating Shell Recharge location you can filter in the Shell Recharge App.
Can I use my charging discount in the entire network across Europe?
The promotion is only valid at participating Shell Recharge locations in the United Kingdom. To find your nearest Shell Recharge location you can filter in the Shell Recharge App.
Where can I see the 20% discount applied?
Once the promotion is activated, the updated price including the discount will be visible on the charge point preview screen and charge point more information screen. The discounted price will also be visible in the summary screen after the charging session and details will be included in your monthly invoice.
Who can benefit from the promotion?
Citroen Ami customers with active Shell Recharge accounts in the United Kingdom can benefit from the promotion.
How can I claim the promotion?
The promotion can be claimed and redeemed via the Shell Recharge App. To get the promotion, please go to the “Rewards & Partnerships” section of the Shell Recharge App, enter the partnership code to make the offer visible. Next, activate the promotion by clicking on the offer and entering the unique ID that you received by Citroën per email.
I am having trouble redeeming the offer within the Shell Recharge App – where can I get support?
You can contact the Shell Recharge customer support team here.
What is the duration of the promotion?
The promotion will be valid for 3 months starting from the date you activate it. The duration of the activated promotion will be visible in the app during this period. We’ll contact you by email to confirm the offer has ended.
Where can I use the discounted charging promotion?
Once the Promotion is activated, you can charge with 100% discount at all ubitricity charge points in the United Kingdom in the Shell Recharge network.
How can I locate participating charging stations on the Shell Recharge network?
You can find ubitricity charge points in the Shell Recharge App. Participating charge points can be identified by the charge point name and charge point operator name ‘ubitricity’ and the ubitricity logo shown in the charge point detail screen Moreover, the discount will be visible on the charge point preview screen of the charge points that are eligible for the promotion.
Is this promotion applicable to other countries aside from the UK?
No, this promotion is only applicable to ubitricity charge points, for customers in the United Kingdom. However, you can use your charge card and app to charge at regular price at all other charge points in the Shell Recharge roaming network.
Where can I see the 100% discount applied?
Once the promotion is activated, the updated price including the discount will be visible on the charge point preview screen and charge point more information screen of the participating charge points. The discounted price will also be visible in the summary screen after the charging session and details will be included in your monthly invoice.
Can I use this promotion alongside other promotions in the Shell Recharge app?
Yes, you can still take advantage of offers on other charge points in the Shell Recharge network.
What will happen if I exceed the offer limit?
Please do not exceed the usage limit stated within the terms and conditions. If this limit is exceeded, we may remove you from the promotion. If this happens, we’ll contact you by email.
Who should I contact if I have difficulty charging?
If you experience any issues when charging, contact the ubitricity support helpline on 0800 02406279 or email to support@ubitricity.co.uk.